Contact Us



  • How do I place an order
    Placing an order on is a simple and straightforward process. To start, you must first create an account by providing your email address, creating a password, and entering some basic contact information such as name and address. Once this step is complete you can begin shopping for nicotine pouches by browsing through the available product categories or searching directly for specific items using keywords.

    When you have found where you are looking for you can add it to your cart before proceeding to checkout where payment details need to be entered along with shipping instructions if applicable. You will then be able to review all of your order details one last time before submitting it in which case confirmation emails will be sent out with tracking numbers so that orders can easily be tracked online until delivery has been completed successfully.

    To place an order on is quite easy once you get familiarized with our user interface since most steps follow common ecommerce conventions making them intuitive enough even for those who may not have prior experience when ordering products online from other websites or stores
  • I have a discount code, how do I use it?
    First add the items you want to buy to your shopping cart. Now click on the shopping cart icon at the top right of the page and then click on VIEW BASKET. The code can be entered at "Discount Code", under the "Proceed to Checkout Now" button. When entering the code, always make sure that the discount code is entered correctly (with special characters), that the conditions are met and that the expiration date has not passed.

    You can use only 1 discount code per order, combination is not possible. A discount code can be used only once and if you cancel an order after you have used a discount code, the code is no longer valid. reserves the right to cancel a discount code in case of unauthorized use.
  • Which payment methods can I use?
    You can pay only by bank transfer
  • How can I cancel my order?
    If you need to cancel an order use the contact form
  • I have received damaged or faulty products?
    In case you received damaged or faulty products you need to report this immediately within 1 working day.


  • When do I get free Shipping?
    You get free shipping when you place an order above certain amount
  • What are the different shipping methods?
    We ship with GLS, DHL and UPS. This depends on the country you are.
  • Where is my order?
    The average delivery time for an order is typically between 2-5 business days, depending on the distance, local holidays, and any other circumstances. Once your order is processed, you will receive an email with the tracking and shipping details. You can track the order to get more information about the delivery of your order.


  • How can I return my order?
    As a B2B-customer you don't have the right to revoke, but if you need to return an order, please contact our Customer Service team within 1 day of receipt of delivery. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

    Please note that we cannot process any returns without an RMA number. All returned items must be in their original packaging, with all accessories and documentation included. Please also note that shipping charges are non-refundable unless there was an error on our part. We reserve the right to refuse any return if it does not meet our return policy requirements.
  • What is the return policy?
    The return policy for our B2B website is outlined in our Terms and Conditions. Generally, we do not accept returns. If the product is damaged or defective, we will accept returns within 1 business day. For more information, please refer to our Terms and Conditions.
  • Where is my restitution?
    We understand your concern and apologize for any inconvenience caused. Restitution is typically processed within 7-10 business days after we received your shipment.

    If you have not received restitution after this time frame, please contact our customer service team so that we can investigate further and help resolve the issue as soon as possible.

    Thank you for your patience!

Product information

  • Do your products comply with regulation?
    All of our products comply with the regulations. Our team is dedicated to staying up-to-date on any changes in regulations and works hard to ensure that our products meet or exceed their standards.

    We are proud to offer quality and safe products that adhere to these important requirements.
  • What products do you offer?
    At our B2B website, we offer a wide range of products to meet the needs of different customers.

    Our selection includes Nicotine Pouches, Vape and Nicotine free Pouches that are all designed with quality in mind.

    We strive to provide top-notch customer service and make sure each product is tailored for your individual requirements.

    If you have any questions or need help finding the right product for you, please don't hesitate to contact us!
  • Can I get promotional materials for my store?
    We offer a variety of promotional materials to help you promote your store. We have a selection of flyers, stickers and pens that can be customized with your logo or message.

    Our team is also available to provide assistance in designing the perfect promotional material for your business needs.

    Please contact us if you would like more information about our services and products!


Our company does not have a minimum order quantity for nicotine pouches. You can order as many pouches as you need, whether it's a small sample order or a large bulk order. We understand that every business has unique needs and we strive to be flexible and accommodating to meet those needs. So, if you're looking to try out our nicotine pouches or place a large order, we are happy to work with you to provide the quantity that meets your requirements. Please feel free to contact us if you have any further questions or if you would like to place an order.

To view our prices, you will need to create an account on our website and log in. Once you have logged in, you will be able to see our current prices for all of our products.

For further questions about our prices or te place an order, feel free to contact us. Our customer service will help you to find the right product and price.


our office

Karolinska 661/4
18600 Prague
Czech Republic
VAT: CZ11943718
+420 734 833 790

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