Shipping Policy
We do our best to deliver your order as quickly as possible. Please note that we strive to deliver all orders within the specified timeframe. However, certain factors such as high demand and holidays might occasionally lead to delays. In such cases, we will of course inform you as soon as possible! Our goal is to keep you informed and ensure a seamless shopping experience. All prices of the products on the webshop are exclusive of shipping costs.
Please note: We are not responsible for the delivery of orders with incorrect or incomplete addresses, or if the delivery failed due to the carrier's inability to get in touch with the customer/recipient. We cannot be held responsible for delivery confirmed by the carrier that was stolen or damaged after the fact of delivery.
Shipping Costs & Delivery Times
The shipping costs are visible during the checkout process. The amount of shipping costs is determined based on the total weight of the package and the country of destination. The delivery times within Europe are on average 2 to 5 working days, depending on your chosen transport method. The current delivery time will be confirmed via email or SMS, also referring to tracking information. If you have any questions regarding shipping costs or delivery times, you can send an email to contact@pouches24.com. Please note that the return of the goods is carried out at the expense of the buyer. In case of exchanging the product, the reshipping is covered by our side (after the returned products are received and inspected by the warehouse).
Don't See Your Country in Our Ship-to Destinations?
We send orders with DHL courier worldwide. Some countries may not be present in our shipping destinations because of current legislative nicotine regulations. If shipping information to your country is not listed on our website, we invite you to contact us at contact@pouches24.com to get more info and a quote. Pouches.24.com is not liable for lost shipments or shipping delays; please contact the courier service if this occurs.
Discrete Shipment Policy
For all shipments outside the European Union, we provide the commercial invoice to the customs office of the country of destination. Pouches24.com is not liable for any restricting measures taken by authorities of the country of destination.
Customs Clearance
We are not responsible for orders that are banned or delayed due to customs clearance. We recommend checking the import regulations of your country before placing an order to ensure a smooth delivery process.
Â
Estimated Delivery Time
Country                      Standard Shipping                 DHL Express| Austria | 2-3 business days | 1-2 business days |
| Czech Republic | 1-3 business days | 1-2 business days |
| Italy | 3-4 business days | 1-2 business days |
| France | 3-4 business days | 1-2 business days |
| Germany | 3-4 business days | 1-2 business days |
| Great Britain | 5-7 business days | 3-4 business days |
| Poland | 3-4 business days | 1-2 business days |
| Romania | 3-4 business days | 1-2 business days |
| Bulgaria | 3-4 business days | 1-2 business days |
| Netherlands | 3-4 business days | 1-2 business days |
| Belgium | 3-4 business days | 1-2 business days |
| Spain | 5-7 business days | 1-3 business days |
| Portugal | 5-7 business days | 1-3 business days |
| Denmark | 5-6 business days | 1-3 business days |
| Sweden | 3-5 business days | 1-3 business days |
| Lithuania | 3-5 business days | 1-3 business days |
| Latvia | 3-4 business days | 1-3 business days |
| Estonia | 3-4 business days | 1-3 business days |
| Finland | 5-6 business days | 1-3 business days |
| Luxembourg | 3-4 business days | 1-3 business days |
| Slovakia | 1-3 business days | 1-2 business days |
| Greece | 4-5 business days | 1-3 business days |
E-cigarettes, i.e., disposable vapes, can be shipped only via the Standard shipping option. IF YOUR COUNTRY ISN'T LISTED ABOVE, DON'T WORRY! CONTACT US VIA contact@pouches24.com TO GET DETAILS.